At Estokova, your privacy matters to us. Whether you are a customer, a visitor to one of our properties, or interacting with our online services, we are dedicated to safeguarding your personal information and handling it responsibly in line with this policy.
This Privacy Policy explains how we collect, use, disclose, and protect information when you interact with:
Our website and web-based applications (collectively referred to as "Services").
Email or other electronic communications with Estokova.
Advertising and content on third-party platforms that engage with our Services.
This policy does not apply to data collected by third-party services, websites, or applications that may link to or from our Services.
Please read this policy carefully to understand how we collect, use, and protect your information and how you can manage your data preferences.
Information We Collect
We may collect two types of information:
1. Personal Information
This refers to any data that identifies or relates to an individual, such as:
Name, address, and contact details (email, phone number).
Social media identifiers or online account information.
Professional or demographic information such as job title, organisation, and interests.
2. Non-Personal Information
This includes data that does not directly identify an individual, such as:
Browser and device details.
Usage statistics for our website or applications.
Location information, collected anonymously.
Preferences shared voluntarily, such as dietary needs or activity interests.
In cases where Non-Personal Information is combined with Personal Information, it will be treated as Personal Information.
How We Collect Information
We gather information through the following means:
Direct Interaction: Information provided by you when using our website, submitting a booking, or contacting us.
Automated Technologies: Data collected via cookies, web beacons, and similar technologies as you interact with our website. This includes device information, IP addresses, and usage patterns.
Third-Party Sources: Information obtained from external platforms, such as public databases, marketing partners, or connected social media accounts.
How We Use Your Information
Your data will never be sold to third parties. We may use your information for purposes such as:
Managing and providing access to our Services and their features.
Conducting research and analyzing user trends to improve our offerings.
Protecting against fraud, security risks, and unauthorized access.
Enhancing customer service and tailoring your experience.
Meeting obligations and commitments, such as fulfilling bookings or sending updates with your consent.
Sharing Your Information
We may share aggregated, non-identifiable data for analytical or business purposes. However, we will only disclose personal information:
When legally required or to comply with legal processes.
To service providers assisting in the operation of our Services under strict confidentiality agreements.
With your explicit consent for specific purposes.
Cookies and Tracking Technologies
Our website may use cookies and similar tools to enhance your browsing experience. These technologies help us:
Understand usage patterns and preferences.
Provide personalised content.
Improve site functionality and performance.
You can adjust cookie preferences through your browser settings.
Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information. While no system can guarantee complete security, we prioritize safeguarding your data and encourage you to contact us if you suspect any security issues.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or comply with legal requirements.
Accessing, Updating, or Deleting Your Information
You have the right to:
Request a copy of the personal data we hold about you.
Update or correct your information.
Request the deletion of your data, subject to legal obligations.
For such requests, email us at contact@estokova.com.
We will respond promptly, but certain requests may be restricted by legal requirements.
Changes to This Policy
We reserve the right to update this Privacy Policy as needed. Any changes will be posted on our website, and continued use of our Services indicates your acceptance of the revised policy.